If you just received some bad medical news, you may be worried, wondering what the future will hold. Perhaps you or a loved one have been diagnosed with a rare, or even a common, disease. Or just a health challenge. And you want to find out more.
If you're a researcher, maybe you've already gone to WebMD, emedicine, the Mayo Clinic, pubmed or other info. sites. Was the information easy to understand? Or is it scary and hard? Is it keeping you up? In this day and age, there must be someone who lives with the issues day in and day out to talk to, online, right? Not in an appointment for 15 minutes in two weeks, but now. Right this minute.
Even at 2:00 in the morning, a group of "someones" likely exists, in the form of an online forum or support group. As someone who helped start an online forum for families dealing with pediatric liver diseases, I've thought long and hard about what makes an online forum work, and so wanted to share my criteria. You may have different criteria, but at least it's a start.
Is the forum active?
First off - how many posts are in the forum? And how recent are they? Is the forum actually used? If so, it might be worth looking into. If the posts are pretty old, and there aren't very many, move on. What you're looking for is information, and people to talk to now. If there's no one online, there might be another option. (Liver Families uses the vbulletin forum software, and for most vbulletin forums the # of posts and # of users shows up in the bottom left hand corner. As of today, there have been 49,927 posts. )
Does it have the information you need?
If the forum has a lot of posts, that's a good sign. It means that clearly some people find this forum valuable. Ok, so far so good. On to the next step. Can you read some of the posts? Do they contain the kind of info. you're looking for? Is the forum searchable?
Note: If you have to register as a member before being able to search, this may be a good thing. Sometimes people pour their guts out online, and IMHO those stories need to be somewhat protected. If those stories are open to you as an unregistered user, be a little wary.
Is it related to another site?
For many online groups, there's a parent organization or website attached. Take a moment to pop on over. Do you like what you see? Are there spelling errors? Does it seem professional? Has it been updated recently? If you do a quick fact check of leadership (for example, of an advisory committee) are their addresses current? Do the leaders have personal blogs or webpages, and do they cite their affiliation with the group in question?
Do you like what you see so far?
Does the design appeal to you? Is it easy to figure out the layout? Is it inviting? Is it well done? If so, that's great. You may be close to finding the support group you're looking for.
If registration is free, which it usually is, it takes a few minutes to register. So go ahead. Then you can get into the forum and really look around.
Who are the members?
Is there a membership list? If so, head over there for a bit. Are there people there who are in your shoes? Maybe dealing with the same disease, or even from the same part of the world as you are? In the Liver Families forum, there's a search function. So, since I'm in Oregon, if I search for Oregon, I find 10 other families. Five of whom deal with the same rare disease that my niece has. That's very cool.
Do you like the culture?
I've been to some forum so-called support groups where the culture was whiny, or very religious, or somehow something that wasn't a fit for me. For instance, for fibromyalgia I haven't actually found an informational group that I really like, much less a support group. Culturally, the closest fit for me is www.chronicbabe.com, mostly because I like her attitude - "I may have a chronic illness, but I'm still a total babe!" Gotta love that spunk.
So far, so good? Check out the admin team
Ok, so you like what you see so far. So who keeps this forum running? How is it administrated? Who are these people anyways? Is it one person, or is it a team?
If it's one person, then what happens if that person gets sick or has a crisis? Personally, I tend to trust teams much more. In any case, do the administrators have blogs or websites? And if so, when you go there do you like what you read? Is it helpful, do they seem trustworthy?
Who pays for it all? How is the site supported?
Is there a list of sponsors, and if so, who are they? If there's foundation funding, that's a great endorsement.
All in all, it's important to find support that you're comfortable with, and information that seems credible. As with all medical information online, check with your doctor first before acting on any of it. Caveat emptor...but hopefully you'll find the information you're looking for and even maybe make a few friends in the process! If you have tips or advice, leave a comment here.